My custom poker chips- Return Policy

We realize that all sales may not be final. If one of our customers makes a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.

To initiate a return, all merchants must get a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.

All refunds should be requested by E-mail and will be concidered at the return of the mechandise.

There are some guidelines to follow when deciding to return a product.

1. Closeout items are unable to be returned.
2. Customized products of any kind cannot be returned.
3. If a product has been used even if it was only one time, it cannot be returned.
4. If poker chips are taken out of their plastic wrapping, there will be a 15% restocking fee charged.
5. We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
6. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
7. If a product is returned and there is no exchange, a 15% restocking fee will be charged to the customer.

If a product arrives damaged, Mycustompokerchips.com must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.

If you sign for a shipment without inspecting it thoroughly and it is damaged, Rapid Fire Enterprises LLC is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Landing is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.

In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, Mycustompokerchips.com must be notified immediately. The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse.

If you feel like a return has taken longer than 2 weeks, please contact Mycustompokerchips.com for any questions you may have. Mycustompokerchips.com reserves the right to change this policy at any time.

Cancellations may be made prior to shipping. Customized orders cannot be cancelled once art is approved.